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Key Responsibilities:

Customer Service & Sales:

Greet customers and listen to vehicle concerns
Create repair orders and explain services clearly
Provide repair estimates and get customer approval
Upsell recommended maintenance and repairs
Handle complaints and ensure customer satisfaction

Shop Management:

Schedule appointments and manage workflow.
Assign jobs to technicians.
Order parts and track inventory.
Monitor labor hours and productivity.
Ensure quality control before vehicle delivery.

Administrative Duties:

Prepare invoices and collect payments.
Work with insurance companies when needed.
Maintain service records and documentation.
Track daily/weekly sales and performance metrics.

Skills Required:

Strong communication and customer service skills.
Basic automotive knowledge.
Sales and negotiation ability.
Leadership and team management.
Organization and multitasking.
Computer skills (shop management software).

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Apply for Auto Repair Shop Manager/Service Writer at Best Price Auto